New Patients

What to expect

Starting with a new health care provider can feel like a big step. Here's exactly how it works.

Hands supporting a young seedling in natural soil
  1. Book your initial visit

    Online or by phone

    Book your appointment through Jane, the clinic's secure online booking site, at insideu.janeapp.com, or call the clinic at (519) 290-5100 ext. 221. You'll receive a confirmation email right away — if it doesn't arrive, check your spam folder or call the clinic.

    After booking you'll receive an intake form by email — completing it before your visit means more of your appointment time goes to conversation, not paperwork.

  2. Your initial visit

    60–90 minutes

    Your first appointment is an in-depth discussion about you: your health concerns, health history, lifestyle and stressors. A physical exam tailored to your concerns may also be performed. This visit is about understanding the full picture.

    Your complete, individualized treatment plan is presented and discussed at your second appointment.

  3. Follow-up visits

    15–60 minutes

    Follow-ups track progress, adjust your plan and address new concerns as they come up. Dedicated naturopathic acupuncture visits are available for existing patients whose plans include frequent acupuncture.

What to bring

  • Your completed intake form (emailed to you after booking)
  • Any recent lab or medical test results you have
  • A list of current medications and supplements
  • Your extended health insurance details, if you'd like direct billing

Questions about fees or coverage before you book? See Fees & Insurance.

Ready to book your first visit?

Choose a time that works for you at either the Woodstock or Norwich clinic.